Are you looking for your next step in your career? Passionate about MaaS (Mobility as a service) and ready to join an energetic, team?
ManpowerGroup, on behalf of its client, FreeNow -Europe’s no1 multi-mobility app with taxi offering at its core- is currently hiring German, Italian and Spanish speakers to join their ever-growing and dynamic team!
📌 Location: Athens
📍 Working Model: Hybrid (3 days on site, 2 days from home)
🖋️You will be reporting to: Customer Care Manager
Requirements
What you will be doing 📝
As a member of the team, you will be responsible for providing exceptional customer service and resolving inquiries from customers through email, and chat for the most part.
More specifically:
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets and call-handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Benefits
What are we looking for 🔍
- Fluency in German/Italian/Spanish language (C1-C2 level).
- Proficient English Skills (Oral &Written).
- Previous experience in customer service/ a contact center context.
- Tech savvy/Knowledge of MS office tools.
- Enthusiastic, patient, empathetic, multi-tasking and communicative.
