We are looking for an enthusiastic B2B Sales Senior Team Leader for one of our clients. Join our team of #GameChangers in Athens and bring out your communications skills in Italian.
Why join us
Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in Italian.
What we offer:
- Indefinite contract
- Competitive remuneration package (14 Salaries/year)
- Achievable monthly performance bonus
- Daily meal voucher in Up Hellas Mastercard
- Private health insurance + Dental Care
- Opportunities for international Career through Concentrix International Mobility program
- Employee events
- Free gym, well-being activities, and a rooftop cinema with Acropolis views
- Enjoy your lunch break at our brand new corporate cafeteria
What you’ll be doing:
Key responsabilities
- Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
- Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
- Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
- Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
- Be a point of escalation for our clients and respond promptly to any issues
- Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
- Work with client contact on reporting and forecasting
- Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
- Coordinate team incentives and Sales Performance Incentive Funds
- Partner and build business relationships with all partners to ensure customer expectations are met
Candidate's profile
- 3+ years proven work experience in a sales role
- Experience in coordinating a team
- A passion for customer experience and driving team results
- Experience in operations and strategy building
- Excellent Coaching history
- A record of developing and retaining great employees
- Experience maximizing revenue through best practices
- Experience working with Salesforce.com or similar CRM
- Experience finding solutions as a manager
- Change Management skills
- Italian language proficiency required and English fluent
Working model : from the office (hybrid after a period of time)
Location : Athens, Greece
Working hours : Monday-Friday, normal business hours
Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.
Concentrix Hellas is an equal-opportunity employer
Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Location:
GRC Athens - Minwos 10-16Language Requirements:
English (Required), Italian (Required)Time Type:
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